Your Privacy Choices

Returns & Refunds

We want you to feel confident when you order from NxSpot.
If something’s not right, we’ll work with you to fix it — quickly and fairly.

30-Day Returns

You have 30 days from receiving your item to request a return.

To be eligible, your item must be:

• Unused and in the same condition you received it
• In its original packaging
• Accompanied by proof of purchase

To start a return, contact us at:
info@nxspot.com

Please do not send items back without requesting a return first, as they will not be accepted.

Returns Process

Once your return request is approved:

• We will provide instructions on how and where to send your item
• A return shipping label will be provided where applicable

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved:

• Your refund will be issued to your original payment method
• Refunds are processed within 10 business days of approval

Please note that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact:
info@nxspot.com

Damaged, Faulty, or Incorrect Items

Please inspect your order upon arrival.

If your item is damaged, faulty, or incorrect, contact us as soon as possible at:
info@nxspot.com

We will prioritise resolving the issue, including offering a replacement or refund where appropriate.

Non-Returnable Items

The following items cannot be returned:

• Custom or personalised products (including NFC products that have been programmed, activated, or linked to a user)
• Perishable goods (such as food, flowers, or plants)
• Personal care goods
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards

If you are unsure whether your item is eligible, please contact us before purchasing.

Exchanges

The fastest way to receive a different item is to:

1. Return your existing item
2. Place a new order once your return has been approved

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To be eligible, items must still be:

• Unused
• In original condition and packaging
• Accompanied by proof of purchase

Contact

If you have any questions about returns or refunds, contact us at:
info@nxspot.com

Privacy Policy

Last updated: 17th April 2026

NxSpot (“we”, “us”, “our”) operates this store and website to provide you with our products and services (“Services”). This Privacy Policy explains how we collect, use, and protect your personal information.

By using our Services, you agree to the practices described in this policy.

What We Collect

We collect only the information needed to provide and improve our Services, including:

• Contact details (name, email, phone number, address)
• Payment information (processed securely via our payment providers)
• Account information (login details and preferences)
• Order and transaction details
• Communications (messages you send us)
• Device and usage data (to improve performance and experience)

How We Use Your Information

We use your information to:

• Process and deliver your orders
• Manage your account
• Provide customer support
• Improve our products and Services
• Send important updates about your orders or account
• Send marketing communications (only if you opt in)

How We Share Your Information

We only share your information when necessary to operate our business, including with:

• Shopify, our e-commerce platform provider
• Payment processors
• Shipping and fulfilment providers
• Service providers who support our operations

We do not sell your personal information.

Shopify

Our store is powered by Shopify. This means some of your data is processed by Shopify to enable payments, security, and platform functionality.

You can learn more here:
https://privacy.shopify.com

Your Rights

If you are in the UK or EU, you have the right to:

• Access your personal data
• Request correction or deletion
• Object to certain processing
• Withdraw consent at any time

To exercise your rights, contact us at:
info@nxspot.com

Data Security

We take reasonable steps to protect your information. However, no system is completely secure, so we encourage you to keep your account details safe.

Data Retention

We keep your data only as long as necessary to:

• Provide our Services
• Comply with legal obligations
• Resolve disputes

International Transfers

Your data may be processed outside your country. Where required, we use appropriate safeguards such as Standard Contractual Clauses.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect data from them.

Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised date.

Contact

If you have any questions or requests regarding your data, contact us at:

info@nxspot.com

NxSpot is the data controller for your personal information.

Terms of Service

Last updated: 17th April 2026.

Welcome to NxSpot.
These Terms of Service (“Terms”) govern your use of our website, products, and services (the “Services”).

By using our Services, you agree to these Terms and our Privacy Policy.
If you do not agree, please do not use our Services.

1. Using Our Services

To use our Services, you must:

• Be at least the age of majority in your country
• Provide accurate and complete information

You are responsible for:

• Keeping your account details secure
• All activity under your account

Accounts may not be transferred or shared.

2. Our Products

We aim to present our products as accurately as possible.
However:

• Product appearance may vary depending on your device
• Product details may change at any time

We reserve the right to:

• Modify or discontinue products
• Limit quantities or availability

3. Orders

When you place an order, you are making an offer to purchase.

We may:

• Accept or decline any order
• Cancel or adjust orders if necessary

Your order is only confirmed once:

• Payment has been processed
• You receive confirmation from us

Please review your order carefully, as changes may not be possible after confirmation.

All purchases are subject to our Refund Policy [LINK].

4. Pricing and Payment

• Prices may change at any time
• Final pricing is confirmed at checkout

Prices may not include:

• Taxes
• Shipping
• Customs or import charges

You agree that:

• Payment details provided are accurate
• You are authorised to use the payment method
• You will pay all applicable charges

5. Shipping and Delivery

Delivery times are estimates and not guaranteed.

We are not responsible for delays caused by:

• Couriers
• Customs
• Events outside our control

Once your order is handed to the carrier:

• Risk passes to you

6. Intellectual Property

All content on our Services — including text, images, branding, and design — is owned by NxSpot or its licensors.

You may:

• Use the Services for personal, non-commercial use

You may not:

• Copy, reproduce, distribute, or modify content without permission

7. Third-Party Tools and Links

We may provide access to third-party tools or links.

We do not control or take responsibility for:

• Third-party websites
• Their content or practices

Use them at your own discretion.

8. Shopify

Our store is powered by Shopify.

All purchases are made directly with NxSpot.
Shopify is not responsible for:

• Products
• Orders
• Any issues arising from transactions

9. Privacy

Your personal data is handled in accordance with our Privacy Policy [LINK].

By using our Services, you agree to how your data is collected and used.

10. Feedback

If you provide feedback (e.g. reviews, suggestions), you grant us the right to use it to improve and promote our Services.

You confirm that:

• You own the rights to your feedback
• It does not infringe on any third-party rights

11. Errors and Updates

We may correct errors or update information at any time, including:

• Product descriptions
• Pricing
• Availability

This may happen after an order is placed.

12. Acceptable Use

You agree not to use our Services to:

• Break the law
• Harm others
• Interfere with our systems
• Attempt fraud or misuse

We may suspend or terminate access if these Terms are violated.

13. Termination

We may suspend or terminate your access at any time.

You remain responsible for any outstanding payments.

14. Disclaimer

Our Services and products are provided “as is” and “as available”.

We do not guarantee:

• Uninterrupted access
• Error-free operation

15. Limitation of Liability

To the fullest extent permitted by law:

NxSpot is not liable for:

• Indirect or consequential losses
• Loss of profits, data, or business
• Issues arising from use of our Services or products

16. Indemnification

You agree to indemnify NxSpot against any claims arising from:

• Your use of the Services
• Your breach of these Terms

17. Governing Law

These Terms are governed by the laws of England and Wales.

18. Changes to These Terms

We may update these Terms from time to time.

Changes will be posted on this page with an updated date.

Continued use of the Services means you accept those changes.

19. Contact

If you have any questions, contact us at:

info@nxspot.com

NxSpot
252–260 City Rd
London
EC1V 2NX

Shipping & Delivery Policy

Order Processing

Orders are typically processed within 1–3 business days.

Once your order has been processed and dispatched, you will receive a confirmation email with tracking details.

Please note:

• Orders are not processed on weekends or public holidays
• During busy periods, processing times may be slightly extended

Shipping & Delivery Times

Delivery times vary depending on your location and the product ordered.

Estimated delivery times will be shown at checkout where available.

Please note:

• Delivery times are estimates and not guaranteed
• Delays may occur due to courier services, customs, or external factors outside our control

Tracking Your Order

We provide tracking for every order.

Once your order has been shipped, you will receive a tracking number via email.

You can use this to follow your order’s progress.
If you need help, contact us at info@nxspot.com.

Multiple Shipments

In some cases, items within the same order may be shipped separately.

If this happens:

• You will receive separate tracking updates
• Items may arrive at different times

Order Changes & Cancellations

You may cancel or make changes to your order within 24 hours of placing it.

To request a cancellation or change, email info@nxspot.com with:

• Subject line: “Order Change” or “Cancel Order”
• Your order number

After 24 hours, or once your order has been processed or shipped, changes may not be possible.

If your order has already shipped, please refer to our Refund Policy for return options.

Incorrect Shipping Details

Please ensure your shipping information is accurate at checkout.

We are not responsible for:

• Delays or losses caused by incorrect or incomplete addresses provided by you

If you notice an error, contact us immediately at info@nxspot.com.

Lost, Delayed, or Missing Orders

If your order is significantly delayed or appears lost, please contact us at info@nxspot.com.

We will work with the courier to investigate and help resolve the issue.

Contact

If you have any questions about shipping or delivery, contact us at:

info@nxspot.com

NxSpot
252–260 City Rd
London
EC1V 2NX