Shipping policy
Shipping & Delivery Policy
Order Processing
Orders are typically processed within 1–3 business days.
Once your order has been processed and dispatched, you will receive a confirmation email with tracking details.
Please note:
- Orders are not processed on weekends or public holidays
- During busy periods, processing times may be slightly extended
Shipping & Delivery Times
Delivery times vary depending on your location and the product ordered.
Estimated delivery times will be shown at checkout where available.
Please note:
- Delivery times are estimates and not guaranteed
- Delays may occur due to courier services, customs, or external factors outside our control
Tracking Your Order
We provide tracking for every order.
Once your order has been shipped, you will receive a tracking number via email.
You can use this to follow your order’s progress.
If you need help, contact us at info@nxspot.com.
Multiple Shipments
In some cases, items within the same order may be shipped separately.
If this happens:
- You will receive separate tracking updates
- Items may arrive at different times
Order Changes & Cancellations
You may cancel or make changes to your order within 24 hours of placing it.
To request a cancellation or change, email info@nxspot.com with:
- Subject line: “Order Change” or “Cancel Order”
- Your order number
After 24 hours, or once your order has been processed or shipped, changes may not be possible.
If your order has already shipped, please refer to our Refund Policy for return options.
Incorrect Shipping Details
Please ensure your shipping information is accurate at checkout.
We are not responsible for:
- Delays or losses caused by incorrect or incomplete addresses provided by you
If you notice an error, contact us immediately at info@nxspot.com.
Lost, Delayed, or Missing Orders
If your order is significantly delayed or appears lost, please contact us at info@nxspot.com.
We will work with the courier to investigate and help resolve the issue.
Contact
If you have any questions about shipping or delivery, contact us at:
NxSpot
252–260 City Rd
London
EC1V 2NX